Privacy Policy
VIE AMI website is owned by VIE AMI, which is a data controller of your personal data. This privacy policy is intended to provide information about how the company VIE AMI (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit our website, we gather specific details about your device, how you interact with the site, and any information required to complete your purchases. If you reach out to us for customer support, we may also collect additional details. In this Privacy Policy, we use the term ‘Personal Information’ to refer to any data that can be used to identify an individual (including the types of information listed below). Please see the list below for more details on the Personal Information we collect and the reasons behind it.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: This data may be shared with trusted third-party services used for website performance, analytics, or security (e.g., WordPress)
Order Information
Examples of Personal Information collected: Name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number.
Purpose of collection: To fulfill your order, process payments, manage delivery, send invoices or confirmations, communicate with you, prevent fraud, and—if you consent—send marketing updates.
How it’s collected: Directly from you during checkout or while placing an order.
Disclosure for a business purpose: This information may be shared with payment processors, delivery services, and other providers necessary to complete your order.
Customer Support Information
Examples of Personal Information collected: Name, contact details, order information (if applicable).
Purpose of collection: To respond to your questions and provide support.
How it’s collected: Directly from you when you contact us via forms, email, or other means.
Disclosure for a business purpose: May be shared with service providers assisting in customer support or technical operations
Why do we process your data?
We use your personal information to provide you with our services, including selling products, processing payments, shipping your orders, and keeping you informed about new products, services, and offers.
Legal Basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following legal grounds:
Your consent;
The fulfillment of the contract between you and the Site;
Compliance with legal obligations;
Protection of your vital interests;
Performing a task carried out in the public interest;
Our legitimate interests, provided they do not override your fundamental rights and freedoms.
Data Retention
When you place an order through the Site, we will keep your personal information for our records unless you request its deletion. For more details on your right to erasure, please refer to the ‘Your rights’ section below.
Automated Decision-Making
If you reside in the EEA, you have the right to object to processing that relies solely on automated decision-making (including profiling), especially when such decisions have legal consequences or significantly affect you.
We engage in fully automated decision-making with legal or significant effects using customer data.
Our processor, WordPress, uses limited automated decision-making to prevent fraud, which does not have significant legal or other effects on you.
Examples of automated decision-making services include:
Temporary denial of IP addresses linked to repeated failed transactions. This block can remain for a few hours.
Temporary denial of credit cards associated with denied IP addresses. This block can remain for a few days.
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. Users who are uncertain about what information is mandatory are welcome to contact us via info@vieami.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@vieami.com.