Overview

All products may be returned within 14 days, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vieami.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To initiate a return, please contact us at info@vieami.com. We will provide you with the necessary instructions and next steps.You can estimate the return shipping cost by checking rates with your local postal service or courier for a parcel being sent to Belgium.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@vieami.com for questions related to refunds and returns.